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The Surgery7-9 Manchester RoadHaslingden, RossendaleLancashire, BB4 5SLTel: 01706 253 700
To book please call us on 01706 253 700 (please note all calls are recorded).
We will do our best to give you an appointment with the doctor or nurse of your choice. If you wish to see a particular clinician please let us know and we will note it in your record.
If you require advice, ring our reception. We can arrange for a doctor or nurse to speak to you when they are free.
For information about extended access, please click here
Please visit http://www.patient.co.uk to access the facility.
We require all patients who wish to sign up for the service to bring in two forms of ID to sign up, one of which should have a photograph of you. This is for security reasons as you will need to be given a password to access the system.
If you can no longer attend an appointment for any reason please inform us as soon as possible. This will allow us to offer the slot to another person.
To do this you can call us on 01706 253 700 and inform one of our Care Navigators.
Appointments that were booked online can also be cancelled online.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 on 01706 253 700.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed, he/she may ring you to see if the matter can be managed over the phone first. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
The surgery is a training practice which means that we train doctors intending to become GPs. The process will sometimes involve consultations which are video recorded or where a trainee and trainer are present. In this case your permission will always be requested.
The surgery is also involved in the teaching of undergraduate medical students from Manchester University Faculty of Medicine.
More GP appointments for East Lancashire residents
An innovative new scheme has been launched in East Lancashire to increase the number of GP appointments available to patients in the area. The scheme, known as extended GP access was first suggested in a public consultation in 2016 when NHS East Lancashire CCG proposed to improve GP access across East Lancashire.
The GP extended access scheme has been tried and tested in Hyndburn since January this year and now will be available for residents of Burnley, Pendle, Ribblesdale and Rossendale. Patients registered with GPs in each area will be able to benefit from extended GP access in a system set up and run by local GPs to improve access to GP services.
Every GP practice in each area of East Lancashire will be involved in the new extended GP access system. NHS East Lancashire has commissioned a local group of GPs working across the whole of East Lancashire called the EU Federation of GPs to introduce the scheme in each area.
The extended GP access scheme means that patients can make an appointment by telephone or face to face with their GP practice to see a GP or practice nurse, from 6.30 pm to 8.30 pm at night on week days and from 10 am to 4 pm on a Saturday and Sunday. The system has been set up by local GPs working collectively to improve access to GP and practice nurse services. The appointments available in these extra weekday and weekend hours are in addition to the usual GP surgery opening hours from 8 am to 6.30 pm.
The GPs will be able to access the full medical record and history to enable a thorough assessment and course of treatment. It also means that the patients record will be updated which will provide continuity of care. Appointments are being made for GP and nurse consultations from extended GP access hubs in Burnley, Hyndburn and Pendle. Rossendale and Ribblesdale will follow.
Burnley – St Peters via Burnley Group Practice
Hyndburn – Peel House Medical Centre
Pendle – Yarnspinners via Reedyford Practice
Rossendale – Haslingden Health Centre via Dr Mackenzie & Partners from the 24th September
Ribble Valley – currently patients can access any of the other areas with a local site anticipated to go live by the 1st November
Dr Richard Robinson, Chair of NHS East Lancashire CCG, said:
“The system is run by local GPs and nurses and is very simple and easy to use. It is up and running in Hyndburn where I work as a GP and is working well. It has just been launched in Burnley and Pendle and will be launched later in Rossendale and Ribblesdale.
“To book an appointment for a weekday evening or on Saturday 10 am til 4pm or Sunday 10 am til 4 pm, patients simply need to ring their own GP practice and ask for an appointment. The system means that patients can be booked into the evening and weekend appointments if they cannot be seen during normal surgery hours”
“It is early days for this new system but already we are receiving good feedback and we hope that it will meet the needs of the majority of people who need improved access to GP services. It builds on a tried and tested model that we developed in Hyndburn earlier this year and it will be a new and welcome addition to NHS services throughout the area”
The GP extended access system is run by local GPs working together to improve primary care services under the name of the EU Federation of GPs. GP Federations are typically run by local GPs in each area and have been established to develop and improve primary care services specifically to suit local needs. The service was launched in Hyndburn in January this year, and now that it is tried and tested it will be rolled out across East Lancashire to ensure that 100% of the population have access to extended GP services by the beginning of October.